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Payment:

  1. Paypal: Payment can be made using PayPal or credit card. Funds must be cleared and showing in our account. Before the day of the tour
  2. Bank transfer: Funds can be transferred to our bank account but they must be cleared funds by the time of the tour. Please allow up to 5 working days from foreign banks and you must meet any charges made by the banks
  3. Hotel meet. If you are already in Phuket and want to book a tour we can come to your hotel to take payment in the following areas Patong, Karon, Kata. We do however need at least 24 hours’ notice.
  4. Some areas require extra payment for pick up these can be found in the itinerary on the web site. Payment for this can be made to the driver on the day or contact us for more options to pay this

 

Cancellation:

  1. If for some reason you find you need to cancel please contact us as soon as possible.
  2. 7 days’ notice full refund
  3. Within 7 days 50 percent refund
  4. Within 2 days 20 percent refund
  5. Day of tour no refund
  6. Cancellation due to sickness we can sometimes change the date please advise us as soon as you become ill, there may be a small charge for changing days to cover drivers expense.
  7. Refunds will be made directly through your method of payment. Please allow up to 30 days for this to be cleared on credit cards.

 

Cancellations by us:

  1. If there is bad weather or something happens out of our control and the tour needs to be cancelled we will inform you as soon as possible and you will be offered full refund or an alternative day.

 

Office Hours:

  1. The office is open 8am to 9pm
  2. Tours can be booked on-line 24 hours a day but for next day bookings you should book before 9pm, if you’re booking after this time please contact us to confirm.

 

Contact us:

Please use the contact form

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